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customer relationship management

Etsy Adds Customer Service Reports

Feature meant to help sellers 'build better relationships' with buyers.

by Auctiva.com staff writer

- Mar 04, 2013

Strategies to Improve Your Online Reputation

Be active to keep the chatter about your business positive.

by Dennis L. Prince

- Feb 04, 2013

Buyer-Seller Disconnect Proves Costly

Retailers could be missing out on millions in online sales.

by Auctiva.com staff writer

- Jun 10, 2011

Capitalizing on Customer E-mails

How you respond can make all the difference in how buyers grade you.

by Miriam Otto

- Nov 09, 2010